Effective Date: 1 January 2025
This Privacy Policy explains how Clearview Associates Pty Ltd trading as Clearview FOI (“Clearview FOI”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information.
We recognise that our work involves highly sensitive information. Protecting your privacy and maintaining the confidentiality of your data is central to the way we operate.
1. Information We Collect
We may collect personal information including, but not limited to:
- Your name, address, email address, and telephone number;
- Information and documents provided in connection with Freedom of Information (FOI) requests, reviews, or appeals;
- Records of communications and correspondence with us;
- Technical information when you visit our website, such as your IP address, browser type, and cookies.
We will only collect information necessary to provide our services or to operate our website effectively.
2. Purpose of Collection
We use personal information to:
- Deliver FOI support services to you;
- Manage our client relationship and respond to enquiries;
- Communicate updates, invoices, and service information;
- Improve our website, systems, and service delivery;
- Comply with our legal and regulatory obligations.
3. Storage and Security
We apply strict physical, electronic, and procedural safeguards to protect your information. This includes encryption, secure storage systems, restricted access, and confidentiality obligations on our staff and contractors.
We do not store sensitive information longer than is reasonably necessary for the purpose for which it was collected, unless required by law.
4. Disclosure of Information
We will not disclose your personal information except:
- With your consent;
- Where required or authorised by law; or
- To trusted third-party service providers engaged by us under confidentiality and data security obligations.
We do not sell, rent, or trade client data to third parties.
5. Your Rights
You may request access to the personal information we hold about you, and you may request correction of that information if it is inaccurate or incomplete.
You may also request deletion of your personal information, subject to our obligations to retain certain data under law.
6. Website Data and Cookies
Our website may use cookies and analytics tools to improve functionality and user experience. You can adjust your browser settings to refuse cookies, though this may affect some website features.
Our site may also contain links or embedded content from third-party websites. We are not responsible for the privacy practices of those websites.
7. International Disclosure
We generally store data within Australia. If we transfer personal information overseas (for example, where a service provider is located outside Australia), we will take reasonable steps to ensure the recipient upholds standards consistent with Australian privacy law.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: