Understanding Your Right to Make a Complaint

If you’ve made a Freedom of Information (FOI) request and are unhappy with the response — or haven’t received one at all — you may be entitled to make a complaint to the Office of the Victorian Information Commissioner (OVIC). OVIC oversees compliance with the Freedom of Information Act 1982 (Vic) and ensures government agencies handle FOI requests lawfully and fairly.

When Can You Make a Complaint?

There are several grounds to lodge a complaint with OVIC, including:

• Delays: If the agency has not responded within the statutory timeframe (typically 30 days)
• Partial or inadequate responses
• Unclear or unjustified exemptions
• Poor communication or procedural issues

You do not need to complete an internal review before complaining. OVIC accepts direct complaints where appropriate.

What Happens After You Complain?

Once you lodge your complaint, OVIC will:

• Conduct a preliminary assessment of the issue
• Contact the agency for a response
• Attempt informal resolution where possible
• If needed, initiate a formal investigation and make recommendations

OVIC can’t compel agencies to release documents but can identify failures in process and recommend changes. Their findings often lead to improved transparency.

How We Help

At Clearview FOI, we simplify the process:

• Draft clear, well-supported complaints
• Ensure you meet all technical requirements
• Frame your issue within the legal framework
• Communicate effectively with OVIC and the agency involved

We help you cut through confusion and maximise your chances of getting the result you deserve.

Ready to Act?

If you’re frustrated with delays, refusals, or poor handling of your FOI request — we can help. Book a free consultation and let’s talk through your options.